Week 12 - EA Governance (Part 2)

EA Governance (Part 2)

     In 2014, my organization launched its Client Master Data Management project without an active governance effort. Client Data Governance is the decision rights or rule set for master client data in the Client domain. Client Data Stewardship is the operational or “day to day” work of Client Data Governance.  Figure 1 below outlines the Client Data Governance Framework.

Figure 1 – Client Data Governance Framework

     A Client Data Governance Committee was assembled and members include business and information technology subject matter experts from high impact systems and/or processes that create and enrich master client data.

Figure 2 – Data Governance & Stewardship Roles & Responsibilities

It is the job of committee members to:

• Attend twice per month committee meetings and participate in Committee meetings and sub-group meetings, as needed
• Represent their organization or function in approving artifacts and decisions, as well as establishing domain priorities
• Provide their subject matter expertise / process knowledge into issue resolution,  data discussions and any resulting decisions
• Be a source for reactive Client data issues 
• Proactively bring forward any Client data and/or process issue
• Alert this committee when there may be changes [i. e. process changes, system changes, etc. impacting Client data.
• Perform analysis and make recommendations regarding issues and process improvement
• Review and approve data definitions, business rules, measures, and metrics associated with the Client Master Data Management implementation and systems associated with CMDM
• Help drive cultural change [seeing our data as an asset]

Quest Diagnostics, & Schubert, C. (2015). Client Data Governance Framework [JPEG]. Collegeville.

Quest Diagnostics, & Schubert, C. (2015). Data Governance & Stewardship Roles & Responsibilities [JPEG]. Collegeville.